FREQUENTLY ASKED QUESTIONS
WHAT IS THE FIRST STEP OF THE PUPPY PURCHASE PROCESS?
We want this to be a fun, smooth and comfortable puppy buying experience for you so we ask that you contact us by email, text or phone call with any questions you may have. Once you and your family have decided to move forward with adding a new puppy to your home we ask that you complete the Puppy Purchase Reserve form under the purchase tab (https://puppys-r-us.com/puppy-purchase-reserve-form/)
HOW CAN I SECURE THE PUPPY I WANT TO PURCHASE?
We require a 50% non-refundable deposit to place a puppy on hold. We will hold the puppy for 12 hours after receiving the Puppy Purchase Reserve Form. We will contact you once the form has been submitted. If we do not hear back from you after our correspondence during the 12 hour period then we will have to release the hold.
HOW DO I PAY FOR MY PUPPY?
If you are ready to proceed once the reserve form is submitted, then we will email you a PayPal invoice. You do not need a PayPal account to purchase via PayPal. PayPal accepts all major credit cards from Visa, Mastercard, American Express and Discover. If you choose to pick your puppy up we accept cash or PayPal.
CAN I MEET YOU TO PICK UP MY PUPPY?
Yes, there are many people who drive to pick up their puppy. We can arrange to meet you at a public location in West Plains, MO where we live. If requested, pet carrier will be an additional charge.
CAN YOU EXPLAIN THE FLIGHT PROCESS AND PICKUP?
We will book the flight for you. We will email you all flight information once we receive flight confirmation from the airlines. Your puppy will fly in a climate controlled area of the plane specifically for pets. We will provide you with an AWB (Air Waybill) number to present when picking up your puppy. You will also need to show a photo ID. The cargo pickup address will be included in your flight details. Please note that booking puppy flights is not like booking a flight for a human. We cannot book a flight until 10 days prior to the departure date – we typically receive confirmation a few days after the booking request.
WHAT WILL WE RECEIVE WITH OUR PUPPY?
You will receive: Health Certificate from our Board Certified Veterinarian, Registration paperwork, Microchip registration card, complete vaccine and deworming record and a baggie of puppy food. Your puppy will arrive in a pet carrier (if flying) which is yours to keep . Your puppy will come up to date on all shots. Your puppy will receive a comprehensive evaluation from our Board Certified Licensed Veterinarian before coming home to you.