FREQUENTLY ASKED QUESTIONS:
WHAT IS THE FIRST STEP OF THE ADOPTION PROCESS?
We want this to be a comfortable process for you so we ask that you contact us by email, text or phone call with any questions you may have. Once you and your family have decided to move forward with adding a new puppy to your home we ask that you complete the Puppy Adoption form under the purchase tab. Flight reservations are available for your pet on Tuesdays, Thursdays and Fridays weekly departing the St. Louis-Lambert Airport. Some Friday flights will depart from the Kansas City Airport. We will arrange all flight details for you. Travel Crates are included for all flights.
Your puppy will receive a comprehensive evaluation from our Board Certified, Licensed Veterinarian before coming home to you.
HOW CAN I SECURE THE PUPPY I WANT TO ADOPT?
We require a 50% non-refundable deposit to place a puppy on hold. If the puppy is 8 weeks or older, we require payment to be made in full.
HOW DO I PAY FOR MY PUPPY?
We will email you a PayPal invoice once you have submitted the Puppy Adoption Form and we have discussed the details. You do not need a PayPal account to purchase via PayPal. PayPal accepts all major credit cards from Visa, Mastercard, American Express and Discover.
CAN I MEET YOU TO PICK UP MY PUPPY?
Yes, there are many people who drive to pick up their puppy. We can arrange to meet you at a public location in West Plains, MO where we live. If requested, travel crate will be an additional charge.
CAN YOU EXPLAIN THE FLIGHT PROCESS AND PICKUP?
We will arrange all flight details for you. We will email you all flight information once we get the confirmation. Your puppy will fly in a climate controlled area of the plane specifically for pets. We will provide you with an AWB (Air Waybill) number to present when picking up your puppy. You will also need to show a photo ID. The cargo pickup address will be included in your flight details.
WHAT WILL WE RECEIVE WITH OUR PUPPY?
You will receive: Health Certificate, Registration paperwork, Microchip registration card, complete shot record and a baggie of puppy food. Your puppy will come up to date on all shots.
WHAT KIND OF FOOD DO YOU FEED?
Royal Canin – because we know that only by feeding the best quality nutrition can we truly help our puppies stay as healthy and beautiful as possible. For more information about Royal Canin puppy food please click on the link below. Your puppy will come home with a baggie of Royal Canin puppy food.